Leveraging TSR and social innovation for social inclusion via platforms

本研究探讨了数字平台在推动变革性社会创新和创建促进社会 包容的新服务方面的潜力。通过整合变革性服务研究（TSR）与 社会创新文献，本研究提出了一个跨学科框架，强调数字平台 在减轻弱势群体痛苦和提升幸福感方面的作用，从而改善社会 条件和社区福祉。通过对 Kiva 、 Duolingo 和 Change.org 等案例 的实证分析，展示了该框架在金融、教育和公民参与领域的实 际应用。本研究扩展了 TSR 的理论基础，为学者、从业者和政策 制定者提供了宝贵的见解，帮助他们利用数字平台促进社会包 容和社会进步。

This study examines the potential of digital platforms to drive transformative social innovation and create new services that promote social inclusion. By integrating transformative service research (TSR) with social innovation literature, this study presents an interdisciplinary framework that highlights the role of digital platforms in alleviating the suffering of vulnerable populations and fostering happiness, thereby enhancing social conditions and community well-being. Empirical examples, such as Kiva, Duolingo, and Change.org, demonstrate the practical application of this framework in finance, education, and civic engagement. This research advances the conceptual foundation of TSR, offering valuable insights for academics, practitioners, and policymakers seeking to leverage digital platforms for social inclusion and societal improvement