Performance Evaluation in Italian Teaching Hospitals: a Case Study.

The purpose of this paper is to propose and test an original multidimensional framework to measure the performance of Teaching Hospitals (THs) by providing prior evidence from two THs located in the South of Italy. The survey can be classified as descriptive-explanatory research based on the case study methodology. The added value of the research is addressed in the proposed model. For scholars, this study contributes to the ongoing debate on THs’ performance measurements and offers an original and specific set of indicators. For managers and practitioners, the model serves as a guide for assessing hospitals’ performance and for obtaining strategic information. In addition, by providing concrete and contextual empirical results from the case study analysis, the research contributes to improving knowledge of the specific characteristics of Italian THs, offering managers and policy makers useful information regarding programmes and controls.