The transformative role of resource integration in shaping a new service ecosystem

This chapter debates the dynamics of value co-creation in the broad perspective of the service ecosystem by adopting the principles of Transformative Service Research. It provides a framework, based on the potential and becoming value of resources, that emphasizes the transformative power that can lead to a process of changing social relations and collective well-being, and therefore to epochal changes in institutions and in the institutional arrangements of the service ecosystem. It is divided into three sections. The first section frames the problem of value co-creation from a service perspective. The next section describes the resource integration (RI) process through the three-phase Matching-Resourcing-Valuing framework. The last section discusses RI in the service ecosystem. Here, special attention is paid to the issue of the transformative approach to RI and value-in-context.